Basic Policy on Customer Harassment
Thank you for your continued support and patronage of Kakegawa Kachoen.
Our park aims to create a safe and peaceful environment where all visitors can comfortably enjoy spending time with our beautiful flowers and unique birds.
We are committed to addressing customer feedback and genuine issues with sincerity. However, to ensure a comfortable experience for other guests and a safe working environment for our staff, any behavior that threatens the safety or well-being of visitors or staff (customer harassment) will not be tolerated. Individuals engaging in the actions outlined below may be refused entry, required to leave the park, or permanently banned from future visits.
【 Examples of Unacceptable Behavior 】
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Actions Threatening Safety:
Physical violence, verbal abuse, loud or intimidating behavior toward staff, or any conduct that interferes with other guests’ enjoyment -
Unreasonable or Excessive Demands:
Demanding special treatment that ignores park regulations (e.g., photography or bird interaction rules) or making unreasonable financial claims -
Persistent or Disruptive Conduct:
Occupying service counters for prolonged periods, persistently berating staff, or refusing to leave -
Privacy Infringements:
Photographing or recording staff without permission, posting media that identifies staff members on social media/online platforms, or posting defamatory statements online
In cases involving severe, malicious, or illegal activities (such as threats, extortion, or obstruction of business), we will take decisive organizational action, including reporting to law enforcement and consulting legal counsel.
